icare delivers best in class insurance and care services to the businesses, people and communities of Australia. Whether a person is severely injured in the workplace or on roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

icare Home Modification team is part of icare that looks after the participants who are required to modify their home to allow them to easily enter, exit and move around their home independently and safely. Also, home automation systems to help participants control home functions and features if they have difficulties with mobility and hand function.

The Challenge

icare Home Modification Team (the client) has been always working on ways to improve their services to the participants. One of the areas of improvement was identified as to develop a mobile app to streamline selection of catalogue items for each home modification project. This app allows icare team and participants have better visibility over the items selected in a paperless and traceable workflow.

What We Did

MA Systems Australia were engaged to develop mobile applications for iCare Catalogue and Workflow management System. Our proposal included following tools and apps:

• A web-based application to provide following functions:
  1. a secure access to dashboards, catalogue database and shopping list functions for all users.
  2. Customised dashboards for users to allow them easily review and check the workflow’s progress,
  3. Provision of automatic development of Scope of Work and cost estimating forms based on the workflow outcome
  4. Automatic catalogue price update system to obtain the latest price listing and product features from the vendors and suppliers
• Two native mobile applications (iOS and Android) to correspond to the system as one integrated system.

The main components of our project are detailed below.

Web-Based Front-End

To provide easy access for all users, our platform is designed as a responsive web-based application.

All iCare users and participants have access to the app based on their level of access defined by icare Admin.

App for Mobile Devices (iOS and Android)

We developed two mobile apps, one for iOS and one for Android devices to provide easy access to web application. This function is basically for iCare users with frequent access requirement.Our developed apps will require minimum specification for the mobile devices, meaning majority of devices in the market can easily run the apps.

Cloud Server

Our system allows for a cloud server to keep the catalogue database and other required documents (i.e. uploaded supporting documents) in a safe place.

Training

We provided a step-by-step user manual for all functions in the app in addition to a face-to-face training.

Outcome

At present, HMC App users, including managers, employees, customers and suppliers, have an easy access to the catalogue system and to their allocated workflows in a secure and user-friendly environment.

This improvement clearly added a lot of value to the services icare Home Modification team provides to their Participants by ensuring all related parties are on the same page when it comes to providing a service to participants.